Frequently Asked Questions
Seating area with two comfy red chairs

Frequently Asked Questions

General FAQs

What is check-in/out time?

Check-in begins at 4 p.m at our luxury hotel & resort in Napa, CA. Check-out is at 11 a.m.

Is Meritage a non-smoking resort?

Smoking is not allowed in guestrooms or other interior spaces. Smoking is only allowed in designated exterior areas.

What is included with the resort fee?

The nightly resort fee includes bottled waters, one bottle of signature Napa wine, hand sanitizer, high-speed WiFi, in-room coffee and tea, overnight parking, and fax and local calls.

What are the dining options on property?

The Meritage Resort provides multiple dining options including Olive & Hay, Crush, Blend Café, and In-Room Dining. View our Sip & Savor section for complete information. Grand Reserve features nine Napa Valley wine tasting rooms, an upscale artisan market, and Food & Wine Center.

Is outside food & beverage allowed?

We do not allow outside food & beverage. Please visit our on-site restaurants, Blend Café, and our Lobby Shop for wine and other specialty items to enjoy throughout your stay.

How do I arrange an early check-in or late checkout for my stay?

Early check-ins and late check-outs are based on availability day-of. Please contact our Front Desk team to check on availability.

Reservations

What is the cancellation policy?

Generally, reservations must be cancelled 72-hours prior to arrival date, time to avoid a one night’s room, and tax charge. Additional restrictions may apply depending on the rate and room type selected. Some rates and dates may have varying policies, see your confirmation letter for additional details.

What is the minimum age requirement to check-in to a room?

The minimum age requirement is 18. The wine included in the Napa Valley resort fee will be removed from the room for any guests checking in under 21.

Will I be charged when making a reservation?

We charge the credit card on file a one-night deposit, plus resort fee and taxes, 72 hours prior to arrival date. Should you cancel prior to the 72-hour cancellation policy you will be refunded the full amount. If the credit card used for the one-night deposit is not present at arrival, we will refund and authorize the credit card present at check-in. Some rates may require a full advance deposit, see your confirmation letter for additional details

What is required upon check-in?

A government-issued photo identification or passport and a valid credit card to authorize for your full amount of stay, plus incidentals for an additional $100 per night.

May I use a debit card at check-in?

Yes, we do accept debit cards. However, the funds will be immediately withdrawn from your account. Any refunds upon check out can take up to 5-10 business days.

What if I need to depart early throughout my stay?

An early departure fee of room and tax may apply. Please contact the resort for further details.

Is there a way I can pay for another guest’s stay if I will not be at the resort?

Yes. please contact the resort directly at 707.251.1900.

Rooms

Do you have ADA rooms?

Yes. We have ADA-accessible and hearing-accessible rooms available. Please contact us at 707.251.1900 to make these arrangements.

Do you have connecting rooms?

Yes. We do have connecting room options, on a select few of our room types. Please contact us at 707.251.1900 to make these arrangements.

How many guests can I have in the room?

Maximum occupancy varies by room type. A king room can only accommodate 2 people, the maximum in any room is 4 people.

Do you have roll-away beds?

Unfortunately, our rooms do not accommodate rollaway beds and we do not have any available on property.

Do your resort rooms have bathtubs?

Most of our suites and a select few of our standard guestrooms include a tub, however, the majority of our guestrooms include a shower only.

Are cribs available?

Yes, we do have cribs upon request at no additional cost.

Is there hypoallergenic bedding available?

Yes. Please alert our team to any special needs prior to your arrival through our online concierge.

What kind of coffee maker is in the room?

We have Keurig Coffee machines in our guest rooms. Coffee is replenished daily.

Transportation & Directions

Is there a shuttle service to and from the airport?

We do not have a shuttle, but we can set up private transportation. Please request through our online concierge.

What are your current parking options?

Both self-parking and valet parking options are available at The Meritage Resort and Spa and Grand Reserve at The Meritage.

Are there electric vehicle (EV) charging stations available?

Yes, there are six charging stations located at The Meritage Resort. Please note that a ChargePoint card is needed for payment, Tesla's required adapter. Please see our valet team for complete information when you arrive.

Is there a shuttle to Downtown Napa?

We offer shuttle service to downtown Napa 7 days a week.  The shuttle drops off and picks up from the corner of Third Street and Main Street. The shuttle will depart from the Meritage Resort from 4 p.m. to 10 p.m. on the hour. The shuttle will depart from downtown 4:30 p.m. to 10:30 p.m., hourly. For assistance, please call 707.251.1900.

Who do I call if I have questions about my bill?

Please call the resort directly at 707.251.1900 or email folio@meritageresort.com

What forms of payment are accepted to pay for my stay?

All major credit cards are accepted to pay for your room and to guarantee your stay. Cash is accepted upon check-out only.

Pets

Is the resort pet-friendly?

Yes. We do allow dogs. Pets are not to be left in rooms unattended. Please review our pet policy here.

Is there a pet fee?

Yes. There is a non-refundable fee of $100. The fee includes a plush Meritage Resort and Spa dog bed (for use during stay only), a dog bowl to take home, and a pet amenity bag (includes treats and potty pick-up bags).

Does the resort provide dog walking or pet sitting services?

The resort does not, but please call our concierge at 707.251.1900 for other options.